This month vs prior 4-week average

New patients

18est.

+29% vs 14 avg

Existing patients

287est.

+8% vs 265 avg

Occupancy

68%est.

−3pt vs 71% avg

Rebook rate

73.8%

−0.4pt vs 74.2% avg

Cancellation rate

8.4%est.

+0.5pt vs 7.9% avg

Rebook rate by service

MSK physio

206 patients

85.1%

flat vs prior 4 wks

Pelvic floor

22 patients

96.4%

+2.7pt vs prior 4 wks

Acupuncture

56 patients

67.7%

−1.8pt vs prior 4 wks

Clinician performance · by service

MSK physio

Service avg: 85.1%

ClinicianPatientsRebook %vs 4-wkQueue
Charlotte Abbott5194.8%+6.6pt5
Mikhaela Cruz5883.6%−2.6pt17
Ella Stevenson6681.2%−4.1pt22
Zee Sharif2376.9%−6.4pt9
Hayden Tutburylow volume8——2

Pelvic floor

Service avg: 96.4%

ClinicianPatientsRebook %vs 4-wkQueue
Zee Sharif1594.7%+1.5pt3est.
Mikhaela Cruzlow volume7——1est.

Acupuncture

Service avg: 67.7%

ClinicianPatientsRebook %vs 4-wkQueue
Sharon Shan Qu3270.2%−0.1pt11est.
Michael Fletcher2464.3%−1.5pt15est.

low volume = fewer than 10 appointments in this service. Rebook % not shown — sample too small.

Always running · what the system delivered this month

Annual recall

Patients 12+ months dormant · 3 messages over 6 weeks

14est.

patients reactivated

Appointment reminders

SMS 24h before every appointment

7.2%est.

no-show rate (industry avg 11%)

Review requests

Post-appointment satisfaction + Google prompt

31est.

reviews collected · 4.8★ avg

Inbound AI reply

SMS, web chat, email, social DMs

247est.

bookings from inbound replies

Trends · 16-week history

Rebook % · MSK physio

Rebook % · Pelvic floor

Rebook % · Acupuncture

Cancellation % by clinician · all services est.

Avg appointments per treatment episode

Avg days between appointments

Patient hours per week · occupancy

Items marked est. will update as live tracking is connected. low volume slices excluded from comparisons until 10 appointments / 6 weeks of data.